LEGAL

Privacy Policy

How Sylvia Serche Technologies & Consulting collects, uses, and protects your personal information.

Last updated: September 22, 2026

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1. Information We Collect

We collect information that you provide directly to us through our website forms, consultation bookings, and when you communicate with our team. This may include:

  • Personal identification data: full name, email address, and phone number.
  • Business information: company name, role or title, and industry.
  • Booking details: preferred dates, times, and notes shared when scheduling a consultation.
  • Message content: any information you include in contact or inquiry forms.
  • Technical data: IP address, browser type, device information, and usage analytics.

2. How We Use Your Information

We use the information we collect to deliver and improve our services, and to communicate with you. Specifically, we may use your data to:

  • Create and manage contact records within our customer relationship management (CRM) system.
  • Respond to your inquiries and provide consulting, advisory, and support services.
  • Schedule, confirm, and deliver consultation appointments.
  • Send service-related communications, updates, and follow-ups.
  • Improve our website, offerings, and overall client experience.
  • Comply with applicable legal and regulatory obligations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate and optimize the site, remember your preferences, and understand how visitors interact with our content. Cookies are small data files stored on your device.

We use essential cookies required for the website to function, as well as analytics cookies that help us measure traffic and performance. You can manage or disable non-essential cookies through your browser settings at any time. See our Cookie Policy for further detail.

4. Third-Party Sharing

We do not sell your personal information. We may share your data with trusted service providers who support our operations — including our integrated customer relationship management (CRM) and appointment-booking platform, email delivery services, website analytics, and payment processing services (where applicable) — under contracts that require them to protect your information and use it only for the purposes we specify.

We may also disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our clients and the public.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it in accordance with our retention schedule.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal information. You may also have the right to withdraw consent to certain processing, object to marketing communications, or request a copy of your data.

To exercise any of these rights, please contact us using the details below. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and revise the "last updated" date accordingly. We encourage you to review this page periodically.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at hello@sylviaserche.com, by phone or WhatsApp at +1 (551) 401-9000, or by mail at our New Jersey, United States office.